We value your business. That's why we want your online shopping experience to be easy and enjoyable. We are dedicated to answering any of your questions or concerns. You can contact us Monday through Saturday, 10am - 5pm EST.

Call us: 212-371-5683

E-mail: info@chicdog.com

Mail us:
Customer Service
Chicdog.com

200 East 61^st Street, Suite 34A
New York, NY 10021
(Please note we are strictly a virtual site and do not currently have a retail location, sorry.)

ChicDog.com takes every precaution to ensure that your credit card information is secure. We utilize SSL (Secure Sockets Layer), the industry standard security protocol. All of your ordering information is encrypted using this secure server for maximum security.

Secure Shopping Guarantee - We are very confident in the security of Internet transactions, therefore we offer our Secure Shopping Guarantee. If unauthorized charges are made to your card as a result of shopping at ChicDog.com we will cover your liabilities. (In the event of unauthorized usage, you must first contact your credit card provider in accordance with its reporting rules and procedures).

Federal Law Protection - Under the Fair Credit Billing Act, federal law protects all of your credit card purchases. In the very unlikely event that your credit card is stolen over the Internet, your maximum liability is $50. If your credit card company holds you responsible for this amount, ChicDog.com will reimburse you up to $50.

If you have any questions or concerns about our practices and policies, or your experiences when using the site, please contact us.

If you have any questions or concerns about your order, or if you have a special request or suggestion about our inventory, please contact us.

You may place your order electronically via our consumer friendly web site or call and place your order direct with a sales consultant by calling us toll free at 212-752-9663. To speed up the ordering process by phone, please make sure you have your ordering information (item name, item number, size and color) handy. Please note: Orders placed via the phone can not be tracked online and will not be a part of your online order history. For international orders, please email your order to info@chicdog.com. We will contact you regarding payment. We do not process International credit cards online at this time.

Chicdog.com accepts Visa, Mastercard, and American Express. All prices are displayed and charged in U.S. currency. Unfortunately, at this time we do not accept checks, cash or money orders

Orders for in stock items received after 12 noon will be processed and shipped the next business day; all other items will be shipped as soon as your order becomes available. Please allow additional time for delivery for all made to order items. If you are concerned about your order, please contact us at 212-371-5683.

For domestic shipping, the shipping charges are listed below and will be automatically be calculated at checkout.

We ship most items via Fedex Ground & USPS. Shipping charges are based on the total amount of your order.   The following chart displays shipping charges within the contiguous 48 states.

Some international orders may require additional shipping charges. If additional shipping charges are required, we will contact you via e-mail for your approval of the added amount.  Any duties or taxes are the responsibility of the customer and are not added into our shipping charges.  After an item is shipped, all transactions that involve Customs are between the customer and Customs and does not involve Chicdog.com.

We make every effort to ship orders in a timely fashion. Due to many of our items being specialty items, they are hand made to order with care and require extra time for delivery. Please be patient. This should be noted upon item description. If multiple items are ordered, items will be shipped upon availability.

If you are not completely satisfied with our product upon receipt, Chicdog.com will honor an even exchange, as long as your return is received back to us, un-used, within 14 days of your receipt of merchandise and is unused. Please see returns for details. We offer store credit only on returns. Custom orders and personalized items are not returnable or exchangeable. Due to standard health regulations, we cannot accommodate returns or exchanges on pet carriers.

Your satisfaction is guaranteed, should you wish to make an even exchange return on un-used merchandise as stated above, please ship the item and your packing slip to the address below:

Please note: Chicdog.com does not honor refunds, only exchanges on un-used merchandise returned within 14 days of receipt. You will receive a store credit good for one year. Please let us know on the packing slip why you decided to return our product so that we can improve our service. Return Shipping: For your protection, we encourage you to send your return via UPS, or by US Mail as long as it is insured and with a delivery confirmation for tracking purposes. We will pick up the shipping cost if your return is the result of an incorrect shipment by Chicdog.com, or a damaged or defective product. We require you to pay for return shipping for any other reason. CODs are not accepted.